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Tick-It
Tick-It is a PHP based and best viewed with any browser all-in-one online helpdesk system that supports MySQL, SQLite or PostgreSQL databases.
Features:
- 100% XHTML 1.0 STRICT and CSS2 compliant output
- PHP4/PHP5 compatible
(supports: safe mode, error_reporting(8), register_globals=off)
- The source code can be modified
- Brand-free: no copyright marks & backward links
- UTF-8 based multilanguage support
- Unlimited tickets, unlimited users, unlimited staff members
- Built-in widgets such as calculator, timezone viewer etc
- Powerful registration system [optional predefined rules on registration]
A custom variable must be submitted on registration and depending on it the new user can be put in a particular group, can be set account expiration date etc.
- Unified login: staff, admin & users login from the same place
- Different skins to choose from
- IP-to-Country recognition, IP banning
- Activity log with filtering by user/IP
Tickets
- Unlimited departments, unlimited tickets
- A staff member may resolve tickets sent to multiple departments
- Possibility to accept tickets from non-registered users
- Valid RSS & Atom feeds for your tickets & each single ticket
- Access to a ticket from a WAP enabled device [any WAP 1.1 phone]
- Converting email messages into tickets from a POP3/IMAP account [PHP must be compiled with IMAP support]
The system supports base64_encoded and quoted-printable email messages with any charset. Messages with attachments, multipart messages and non-standard messages are rejected.
- Attachments: inline images, downloadable links
- Text formatting with the popular BB codes: [b]bold[/b] -> bold etc
- AJAX preview & spellchecker [requires PSPELL extension & dictionaries]
- Printable output for the tickets
Knowledgebase
- Unlimited articles that can be grouped in categories
- Access permissions for each category: public, registered users only, access limited by user group[s]
- Attachments: inline images, downloadable links
- Text formatting with BB codes: [b]bold[/b] -> bold etc
- AJAX preview & spellchecker [requires PSPELL extension & dictionaries]
- Voting system
- Printable output for the articles
- Pinned articles that are always on top
Downloads
- Unlimited downloads that can be grouped in sections
- Access permissions for each section: public, registered users only, access limited by group[s]
- Pinned downloads that are always on top
- Access options: direct downloads [available worldwide], downloads managed by PHP that inherit the permissions of the corresponding section
- Free installation on request
- Importing user database from another system [if possible]
FAQ:
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